Health and Safety Tips For The Hotel Industry

To ensure improved safety in hotels, it is vital that all visitor credentials are checked when entering. This includes staff, guests, and people who are coming to the hotel to work for example plumbers, builders, florists, temporary catering staff, and more. It is important to also ensure that all staff working inside of the hotel are aware of this protocol. By checking the credentials of everybody who enters your hotel, it will ensure that no trespassers have entered the property, which could lead to rooms being broken into or endanger guests. Checking credentials of all visitors will ensure that nobody without authorisation will enter the property.

Whenever you, your staff, or hotel guests are leaving the hotel property, ensure that all doors are locked and can only be reopened with a hotel passkey or that doors that are open are supervised. It is important to be aware at all times which doors have been opened and if they are now locked or not. Not locking doors could lead to unauthorised access in the hotel, which could potentially put guests, staff, or anybody else inside the hotel in danger. Cleaners must also ensure that all room doors are locked after cleaning. If cleaners were to accidentally leave somebody’s room door open and their belongings ended up being stolen, it could potentially leave the hotel liable.

Evacuation plans are in place for emergencies such as fires and there are different evacuation plans for each floor and scenario so that everybody inside of the hotel can leave the hotel safely and escape danger. Although the chance of a fire or emergency is slim, it is still vital for all employees to be aware of each evacuation plan that is in place for all areas including stairways, elevators, escalators, and every other area within the hotel. This way, in the instance of an emergency, everybody would be able to leave the hotel safely no matter where in the hotel they are.

In your hotel, you must always consider the safety of your guests whilst in their rooms too, not just when they are in the communal areas. In each bedroom, you should always consider the maintenance of in-room electrical equipment such as kettles, hairdryers, televisions, and other potential hazards in the room. Without extra care being taken on electronics within the bedrooms, the electronics could potentially be dangerous. It is also important that the stability of the furniture in each room is also checked to avoid your guests becoming injured in your rooms. If beds, shelves, chairs, or any other furniture in your rooms is unstable, it could cause guests to fall in your rooms and become quickly injured. To prevent this, it is vital that all electronics and furniture are tested.

Besides electronics and furniture, it is also vital to pay close attention to windows in the room to ensure that there is no possibility that somebody could fall out of the window, causing serious injury or potentially death. A suggestion is to install safety brackets on higher rooms to ensure that nobody could potentially fall out of the windows. It is also important to ensure that there is neither a possibility that someone could break into the windows or climb into an open window.

Security should be a priority in every single hotel and every single staff member should be aware, from the front desk personnel to the kitchen chefs. In the hotel, there are four important practices that should always be followed when it comes to hotel security.
The first of these four is to report any suspicious behaviour. This will prevent any illegal activity or crime from occurring in the hotel and will keep everybody inside the hotel safe at all times. The second is to never hand keys to anybody that hasn’t provided ID to prove that they have booked the hotel and are staying in a room. This will increase the safety of people staying inside of the hotel and prevent occurrences such as theft. Thirdly, it is vital that all staff never give out any guest information. This is to ensure all guests are safe. People may be staying in a hotel to avoid somebody else for their safety, so it is vital that guest information is never handed out. Lastly, the last safety precaution to take is to make sure that prohibited areas are well monitored so that guests do not end up where they shouldn’t. By following these four procedures, it should ensure that your hotel is a safe environment for both your staff and visitors to your hotel. Not following these could alternatively have the complete opposite effect.